CUSTOMER SERVICES

The more optimally and efficiently your marking and tracking system is operated within your production environment, the higher productivity and quality of your marks will be.  The industrial marking machine is an important part of your production infrastructure. Operating errors which lead to a system breakdown can become very costly.

At INTELMET TECHNOLOGIES, we are dedicated to meeting customers’ individual requirements for product identification. That is why our commitment to world-class marking solutions does not stop with our high-quality and reliable systems and supplies. INTELMET backs them up with the services to help plan, design, install, and maintain the marking systems that meet your unique business needs. Most importantly, we offer complete system integration (mechanical, electrical, and software) of our equipment into your plant

 

OUR STRENGTH LIES IN OUR DAILY COMMITMENT TO PROVIDE TO OUR CUSTOMERS THE BEST SOLUTIONS WITH COMPLETIVE COST WHICH STRONGLY FOCUSED ON THEIR REAL NEEDS

OUR SERVICE OFFERS

TRAINING

Our training courses provide very important knowledge bag about the safe and efficient use and maintenance of our systems. The training courses program is defined with the customer, adapting the courses to the different skills of the client’s personnel, from the operator to the expert technician.

MAINTENANCE

INTELMET stands ready to provide technical support or perform on-site service 24 hours a day, 7 days a week. If you need help operating or repairing your machine, we are just a phone call away. We also offer Preventive Maintenance Programs for selected equipment to ensure minimal downtime for your manufacturing operations.

REMOTE ACCESS

Swiftness of technical assistance service is an important aspect of machine reliability. The ability of finding solutions remotely is imperative in cases where the material distance can impact on the support rapidity. As basis we offer remote diagnosis and intervention via internet and help desk via telephone or web applications.

Equipment upgrading and technological improvements

INTELMET reputation for innovative marking and tracking equipment design and manufacturing extends to system upgrading, equipment refurbishment and repair services. INTELMET specialists are ready to help you in such areas as changing of existing marking equipment to improve availability, extend service life and eliminate maintenance problems and modernization of existing equipment for the use of modern technologies and getting the most out of existing installations.

ON-SITE SERVICES

When our product is put into service in your plant, INTELMET’s service technicians supply the errection supervision, commissioning and training of your operations, maintenance, and IT personnel. Since our service technicians and engineers deeply involved into the manufacturing of our eqipment, they are well versed in every facet of the operation and maintenance of our systems.
As a result, our on-site commissioning services give you the assurance of properly functioning equipment and a smooth startup.

SPARE/WEAR PARTS AND CONSUMABLES

Added-value original spares, spanning from technological products to consumables, are essential for guaranteeing long-term reliability and equipment preservation.
The production process of INTELMET spare parts is carried out in the same workshops where we produce plant equipment, satisfying the most restrictive quality standards and certifications.